Privacy Policy
Privacy Policy – Svitol.com
Pursuant to Articles 13 and 14 of the Regulation (EU) 2016/679, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter “GDPR”) we hereby inform you on our current policies and practices applicable to the processing of your personal data (the “Personal Data”) collected by Arexons S.p.A. (“Arexons” or “us”) through the website Svitol.com (the “Website”).
Data controller and contact details
Arexons S.p.A.
Via Antica di Cassano, 23 – 20063 Cernusco Sul Naviglio (MI)
Tax Code and VAT 09728360968
Data protection officer (“DPO”): Mrs Giulia Filattiera
Email: privacy.arexons@pli-petronas.com
Categories of personal data
The term Personal Data refers to the data you provide to Arexons through the Website. Such Personal Data include:
Contact us
When you contact us using the appropriate form through the Website, you may be required to provide us your personal data such as name, surname, address, phone number, e-mail address and, at your own discretion, other information you decide to share with us.
Chat with the experts
When you contact us through the function Chat with the experts, an Arexons’ product expert will reply live to your doubts and request of information. In the event that your request is not solved by the expert, you may be required to provide us your Personal Data such as name, surname, address, phone number and e-mail address in order to be contacted by Arexons so as to provide you with a response.
Cookies
We use cookies to collect personal information about our users. For more information about our use of cookies, you can consult our Cookie Policy.
Purposes of the processing and legal basis
Your Personal Data will be collected and processed exclusively for the following purposes:
| Categories of data | Purposes of processing | Legal basis |
| Chat with the experts | To provide any information and suggestion you require about products through the “Chat with the experts” function. | Consent |
| Contact Arexons through the Website | To provide any service and information you require in your message. | Consent |
| To contact you (e.g through newsletter, text messages, phone calls, etc.) for marketing purposes, with information and offers of commercial and promotional nature on our current or new products and services or events sponsored by Arexons that may be of interest to you, as well as measuring your level of satisfaction and carrying out market research and surveys, and allowing you to participate in prize competitions, events and prize trips and/or receive gifts | Consent |
The collection of your Personal Data indicated with an asterisk (*) in the contact form and/or collected within the chat is necessary to provide you with the information and/or services requested. Any refusal to provide your Personal Data will not have any effect other than preventing Arexons from providing you the services and/or the information mentioned herein.
Data Retention
Your Personal Data collected through the contact forms will be retained for a period of 12 months.
Your Personal Data collected through the chat will be retained for a period of 3 months.
Your consent to the use of Personal Data for the marketing purposes of Arexons will be valid, subject to the right of revocation, for a period of 2 years from the collection, after which you will be asked to give your consent again.
Data are retained as long as necessary for the performance of the services provided by the Website and to comply with legal obligations, to meet regulatory requirements, resolve disputes, maintain security, to prevent frauds and abuse.
Data Recipients
Your Personal Data are processed by Arexons personnel and, if necessary or functional to fulfilling the purposes indicated above, your Personal Data may be processed by third parties that may be specifically appointed by us as data processors.
The categories of recipients to whom your Personal Data may be disclosed are the following:
- IT providers;
- public entities and authorities, exclusively for the purpose of fulfilling legal and regulatory obligation.
- marketing agencies and event planning.
Under certain circumstances, your Personal Data may be transferred outside the EEA among other companies of the Group of which Arexons is part (Petronas) or to third parties data processors. In such cases, we ensure that Arexons has adopted appropriate safeguards, including binding corporate rules or standard data protection clauses adopted by the EU Commission, in order to guarantee the data subjects with an adequate data protection. You may request to obtain evidence of the appropriate safeguards implemented by Arexons by contacting us at privacy.arexons@pli-petronas.com.
Rights of the data subject
You have the right to obtain from us confirmation as to whether or not your Personal Data are being processed by us, and, where that is the case, you have the right to request us access to and rectification or erasure of the same or restriction of processing, and to object to processing, as well as the right to data portability, at any time. With respect to the right of data portability, you have the right to receive your Personal Data in a structured, commonly used and machine-readable format and to request the transmission of those data to another controller without hindrance from the controller to which the personal data have been provided.
If you have subscribed for or opted-in to receive our marketing communications you can opt-out at any time, free of charge, requesting that your Personal Data shall not be used for marketing purposes. About the newsletter service, you can withdraw your consent through the unsubscribe link within the communications sent by Arexons.
In case you wish to access or correct your Personal Data, or you have any questions about this privacy notice, please feel free to contact us at privacy.arexons@pli-petronas.com.
Supervisory Authority
In the event of a breach of applicable data protection laws you have also the right to file a complaint with the competent data protection authority, particularly in the EU Member State of your habitual residence, place of work, or where the alleged breach of the applicable Personal Data protection rules has occurred.
